2024 Award Criteria
Simple, Transparent, & Upfront Criteria to Become the Next Role Model Organization
You may seek CUSTOMER or WORKFORCE engagement role model recognition throughout the United States, within all 50 states, Puerto Rico, or the U.S. Virgin Islands.
Unlike ALL other quality award programs, we provide simple, transparent, and upfront recognition criteria for your organization to become the next role model organization within your profession.
You may seek role model recognition throughout the United States, within all 50 states, Puerto Rico, or the U.S. Virgin Islands.
The table below outlines the 2024 Baldrige Quality Awards customer and workforce engagement recognition criteria.
2024 Baldrige Quality Awards Criteria
Customer Engagement
Role Model Recognition Criteria
Results Criteria
- Your 2023 customer engagement results must include a full 12 months of data.
- Your overall 2023 customer engagement results (very satisfied) must be 75% or greater.
- You may also seek role model recognition for 2022 and 2021 calendar years.
State Level Recognition Criteria
- Your overall 2023 customer engagement results must be at the 75th or greater percentile ranking when compared to similar organizations within your state.
National Level Recognition Criteria
- Your overall 2023 customer engagement results must be at the 75th or greater percentile ranking when compared to similar organizations throughout the United States.
Legal and Regulatory Criteria
- The applying organization must have had no substantiated legal, regulatory, or ethical violations for the year(s) you are seeking recognition.
Workforce Engagement
Role Model Recognition Criteria
Results Criteria
- Your 2023 survey results include all of your workforce seeking recognition.
- Your 2023 workforce engagement results must be 75% or greater.
- You may also seek role model recognition for 2022 and 2021 calendar years.
State Level Recognition Criteria
- Your 2023 overall workforce engagement results must be at the 75th or greater percentile ranking when compared to similar organizations within your state.
National Level Recognition Criteria
- Your 2023 overall workforce engagement results must be at the 75th or greater percentile ranking when compared to similar organizations throughout the United States.
Legal and Regulatory Criteria
- The applying organization must have had no substantiated legal, regulatory, or ethical violations for the year(s) you are seeking recognition.
2024 Award Criteria
Role Model
Recognition Criteria
Results Criteria
- 2023 customer engagement results include 12 months of data.
- Overall 2023 customer engagement results must be 75% or greater.
- May seek recognition for 2022 & 2021 calendar years.
State Level Recognition Criteria
- Overall 2023 customer engagement results must be 75th or greater percentile ranking compared to similar organizations within your state.
National Level Recognition Criteria
- Overall 2023 customer engagement results must be 75th or greater percentile ranking compared to similar organizations throughout the United States.
Legal and Regulatory Criteria
- No substantiated legal, regulatory, or ethical violations for the year(s) you are seeking recognition.
Results Criteria
- 2023 survey results include all of your workforce seeking recognition.
- 2023 workforce engagement results must be 75% or greater.
- May seek recognition for 2022 and 2021 calendar years.
State Level Recognition Criteria
- 2023 overall workforce engagement results must be 75th or greater percentile ranking when compared to similar organizations within your state.
National Level Recognition Criteria
- 2023 overall workforce engagement results must be 75th or greater percentile ranking when compared to similar organizations throughout the United States.
Legal and Regulatory Criteria
- No substantiated legal, regulatory, or ethical violations for the year(s) you are seeking recognition.